Your document may have been declined for one or more of the following reasons:
Document Not Signed – Required signatures were missing. Taxes are required to be signed using a handwritten signature in ink or stylus. Font and typed signatures are not acceptable.
Missing Pages – The document was incomplete or missing required pages.
W-2 Forms Do Not Match Wage Line (1a) – The total wages reported on your W-2 forms do not add up to the amount listed on Line 1a of your tax return.
Blurry or Fuzzy Images – The uploaded document was unclear, making it difficult to read or verify information.
Incorrect Document Type – A different document was uploaded instead of the required one.
Illegible or Unreadable Format – The file was too dark, too light, or otherwise unreadable.
Duplicate or Wrong Document Submitted - The same document was uploaded multiple times, or the wrong tax year document was submitted.